Merchants can take 3-120 days from the date of purchase to approve transactions. This varies as it is at the discretion of the retailer to allow for a returns period on purchased items and cancellations etc. We can’t payout cashback until we get confirmation from the retailer that the cashback has been approved. They do this when they know the goods purchased won’t be returned for a refund. Once the returns period has passed your cashback will change from ‘pending’ to ‘available’. Should your cashback state not change within 120 days, please contact us so we can investigate!