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Why is my cashback cancelled?

Your cashback will be marked as cancelled if your purchase was refunded by the merchant.

Jason Spyrides avatar
Written by Jason Spyrides
Updated over a year ago

Merchants can take 120 days from the date of purchase to approve your transaction.

We can't payout cashback until we know the goods purchased won't be returned for a refund. If a refund occurs, your cashback will be marked as cancelled and you won't be able to access the funds.

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