If you can’t see your cashback in your Thrive wallet yet, don’t worry, it can take up to 7 days from the date of your purchase to appear in your wallet in a pending state. Please allow up to 7 days before contacting the team. Should your transaction not appear within 7 days, please contact us within 60 days of the date you made the transaction so we can investigate with the retailer.
Please make sure to provide as much information as possible: name of merchant you purchased from, date of purchase, purchase amount, card used, receipt and order ID if possible. For online purchases you can generally find this information in the email confirmation received from the retailer. For in store purchases you can look in your banking app for a transaction receipt. In some cases, we may ask for further information.