Money you’ve withdrawn through your app will appear as a pending repayment until your employer has confirmed they’ve deducted this from your pay.
You may have a pending repayment if the day you’re paid by your employer falls outside of your pay cycle.
For example, the first day of the pay cycle might be a Monday but you don’t get paid for the previous pay cycle until Thursday.
This means:
You’ll have pending repayments from the previous pay cycle until your employer confirms they have been repaid from your pay on Thursday.
Your available balance from Monday to Thursday will likely be $0 as you may have pending repayments from the previous pay cycle.
You’ll be able to see how much you owe in pending repayments by going to Track and tapping Withdrawals.
You can also scroll through your Withdrawal history to see which withdrawals have been confirmed (they’ll appear with a tick) and which ones are waiting on a repayment from your pay (they’ll appear with three dots).
As soon as your employer confirms your withdrawals have been deducted from your pay, your available balance will adjust and you’ll be able to withdraw again.
If you have any questions, get in touch with us and we’ll help you out!